Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1) Order Cancellation
You may change your mind and cancel your order within SEVEN (7) days of receiving your goods. If you choose to cancel your order we will refund:
- The full purchase price.
- The delivery charges incurred in delivering the goods to you.
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. Natural Repellent will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.
2) Damaged Or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
When returning damaged, faulty or incorrect orders we will refund:
- Full purchase price
- Delivery Charges (the cost for initial delivery to you)
- Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your
goods from you at our cost
When exchanging damaged, faulty or incorrect orders we will:
- Dispatch replacement items to you free of charge.
- Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost.
How to return your goods
You may return goods by contacting the Customer Care by email at firstname.lastname@example.org
The following information will be required when returning your goods:
Confirmation Email containing your Transaction Reference Number.
Delivery Documentation containing your Delivery Number.
List and description of goods to be returned.
Reason given for returning goods.
It may take up to SEVEN (7) days for your parcel to reach us.
Returned items will be processed within FOUR (4) working days of receipt.
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
You are advised to use a carrier that offers both traceability and insurance.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or used not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you will need to mail your product back to us at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For more business information, Get In Touch With Us Directly. We Aim to Respond Back Shortly.